Terms & Conditions

The Platform is for users aged 18 and over. A minor may use it only with the verified consent and direct supervision of a parent or guardian, where their local law permits this.

We do not knowingly serve industries subject to stricter regulatory regimes, such as healthcare or government data handling, and use of the Platform must not violate financial privacy law in your jurisdiction.

Nonease does not offer accounts. There is nothing to register for, no password to set, and no order history held under your name. Each swap is identified only by its own link, which is issued when you create it.

That link is the only reference to your swap, so keep it until the swap has completed. If you supply an email address we will send it to you; otherwise it exists only in your browser history.

Swaps are placed at a floating rate. The rate applied is the one in effect when your deposit is processed, not the estimate shown when you created the swap. It can move with the market between the two.

A deposit needs between 3 and 50 network confirmations before it can be acted upon, depending on the coin and network, plus a further period to complete processing. Screening and settlement run continuously; a swap held for manual review is looked at during business hours.

If you send less than the swap amount, it is refunded after deducting a fee of 0.2% to 2% of the amount, depending on the circumstances. We may also ask you to split a large payment into several transactions, for reasons that can include transaction security, regulatory compliance, liquidity or a technical limit; failing to do so may delay, suspend or cancel your swap. If the amount received differs from the swap, it may be returned to the address it came from.

Swaps are screened for links to criminal activity, using information from our compliance partners, public sources, complaints from victims of fraud, and law enforcement requests. If a deposit appears connected to criminal activity, your swap may be paused and you may be asked to explain where the funds came from. By using the Platform you agree to provide that explanation truthfully, completely and promptly if asked, and you take full responsibility for its accuracy.

If you refuse to answer, or the information you give confirms a link to criminal activity, the funds may be frozen and returned to the affected party in cooperation with law enforcement. In rare cases — for instance where you cannot show where funds you received came from, or where you know the person who sent them to be implicated — you may be asked to verify your identity as an exception to our usual process.

Attempting to defraud or deceive us or another user, submitting false information to obtain a service, impersonating someone else, or refusing to accept payment only from the wallet you used are all treated as scamming. If we suspect it, we may freeze the funds involved while we investigate, and we reserve the right to pursue legal action.

You choose your own receiving wallet and are responsible for that choice. We act on the payment details you give us and are not responsible for a third-party wallet or platform that turns out to be fraudulent.

You agree not to:

• Scrape, harvest or systematically collect data from the Platform, or access it by bot, script or other automated means, without our written permission.
• Attempt to defraud or mislead us or other users, including phishing, impersonating another person, or using the Platform under false pretences.
• Circumvent, disable or otherwise interfere with a security feature, an access restriction, or the normal operation of the Platform, including by transmitting a virus, malware or disruptive traffic.
• Decompile, disassemble or reverse engineer the Platform's software, except where the law gives you that right regardless of this agreement.
• Harass, threaten or abuse us, our staff, or another user, or misuse our support channels, including by filing a false report.
• Use the Platform to compete with us, or for an unauthorised commercial or revenue-generating purpose.

The Platform does not generally invite you to post content, but where you send us something — a support message or feedback — you keep ownership of it. We may use anything you submit as feedback about the Platform without owing you compensation. We are not liable for what you say, and you are responsible for making sure it is lawful.

The Platform, including its code, design, features and branding, belongs to us or to those who have licensed it to us, and is protected under applicable national and international law. You may view it and use it personally; you may not copy, redistribute or otherwise use it commercially without our written permission.

We may deny access to the Platform at any time and without notice, including for a breach of these Terms or of the law. We may also change, suspend or discontinue any part of the Platform at any time; we are not liable for loss caused by downtime or a change we make, though we will not use that right to avoid an obligation we already owe you.

We are not liable for indirect, incidental or consequential loss arising from your use of the Platform. Where we are liable, our total liability to you is capped at the amount you paid us in the three months before the claim arose. Nothing here limits a right that the law of your jurisdiction does not allow us to limit.

You agree to cover our reasonable costs, including legal fees, arising from a third-party claim caused by your breach of these Terms, your violation of someone else’s rights, or a harmful act you commit against another user through the Platform. We will tell you about such a claim when we become aware of it, and may take over its defence at your expense.

Our Privacy Policy explains what we collect and why, and our AML/KYC policy explains how swaps are screened. Both form part of this agreement.

We may update these Terms; the date above shows when we last did. Continuing to use the Platform after a change means you accept it.

These Terms are governed by the laws applicable where we operate. If you have a question, write to support@nonease.site.