AML/KYC

Screening is part of how a swap runs, not a separate step performed on top of it. As a swap moves through the flow, our exchange provider automatically checks both the incoming and the outgoing address through its compliance systems: the address and its transaction history are analysed and given a risk score from 0 to 100%, reflecting exposure to sanctioned entities, darknet markets, mixers and tumblers, known scam or fraud addresses, and stolen-funds or ransomware patterns. That score feeds directly into the decision below.

0–39% · Low

Processed normally.

40–69% · Medium

Held for manual review; basic identity verification may be requested.

70–84% · High

Held; verification and a source-of-funds explanation are required before we proceed.

85–100% · Very high

Rejected. Funds are returned under the terms in Section 5.

Verification or documentation may be requested at any score if a transaction shows a suspicious pattern the automated screening did not fully capture.

To verify your identity: a government-issued ID, a selfie holding it, proof of address and, occasionally, a short video call.

To verify where funds came from: evidence such as a withdrawal record from another exchange, proof you control the sending wallet, a transaction history, or documentation of your income or employment. What is asked for is proportionate to the level of concern a transaction has raised.

Automated screening

Instant.

Manual review

Up to 24 hours.

Responding to a request

You have 5 calendar days.

Final decision

Within 3 business days of your response.

If we do not hear back within that window, the swap is cancelled and the funds returned under the terms below.

Where a return is due to an AML hold, a fee of no more than 5% of the amount is deducted, capped at the equivalent of USD 100. Only the network fee applies if you complete verification successfully, or if nothing confirms an illicit origin. There is no extra charge simply for having reviewed a high-risk transaction. A swap connected to gambling is treated as high-risk on the same terms, with the 5% fee applying to its eventual return.

Where funds are held because they are confirmed as linked to criminal activity, they are returned to the party they were taken from in cooperation with law enforcement, rather than to the sender.

• Every swap gets a unique, one-time deposit address.
• Both the incoming and the outgoing address are screened before either is acted upon.
• Wallets that funds are consolidated into are scanned on an ongoing basis.
• Funds from a sanctioned or high-risk source are not knowingly processed.

The swap form carries a visible consent checkbox covering this policy. Creating a swap confirms your consent to it, including the screening described above.

Identity documents, transaction details and verification records are handled under our Privacy Policy, used only for compliance, and stored securely.

We may amend this policy; the date above shows when we last did.